Philippines
Understand the specific documentation and data requirements for onboarding individual and business users onto programs issued in the Philippines.
Onboarding Regulatory Requirements
| Account holder's first name |
| Yes |
| Account holder's middle name |
| Optional |
| Account holder's last name |
| Yes |
| Account holder's name suffix e.g., Jr., Sr., III, etc. | Yes, if applicable to the user. Else, default to blank. | |
| Account holder's verified email |
| Yes |
| Account holder's verified mobile country code |
| Yes |
| Account holder's verified mobile | Yes | |
| Account holder's gender |
| Yes |
| Account holder's verification document type |
| Yes |
| Account holder's verification document number |
| Yes |
| Account holder's verification document issuance country |
| Yes |
| Account holder's mother's maiden name |
| Yes |
| Account holder's nationality |
| Yes |
| Account holder's date of birth |
| Yes |
| Account holder's birth address line 1 |
| Yes |
| Account holder's birth address line 2 |
| Yes |
| Account holder's birth address line 3 |
| Yes |
| Account holder's birth address line 4 |
| Yes |
| Account holder's birth address postal code |
| Yes |
| Account holder's birth address city |
| Yes |
| Account holder's birth address state/province |
| Yes |
| Account holder's birth address country |
| Yes |
| Account holder's income source |
| Yes |
| Account holder's employment type |
| Yes |
| Account holder's employer/business name |
| if employment type is OFW, EMPLOYED_REGULAR, EMPLOYED_CONTRACTUAL, below will be required |
| Employer/business address line 1 |
| if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required |
| Employer/business address line 2 |
| if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required |
| Employer/business address line 3 (Barangay) |
| Optional |
| Employer/business address line 4 (Region) |
| if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required |
| Employer/business address postal code |
| if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required |
| Employer/business address city |
| if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required |
| Employer/business address state/province |
| if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required |
| Employer/business address country |
| if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required |
| Residential address line 1 |
| Yes |
| Residential address line 2 |
| Yes |
| Residential address line 3 (Barangay) |
| Optional |
| Residential address line 4 (Region) |
| Yes |
| Residential address postal code |
| Yes |
| Residential address city |
| Yes |
| Residential address state/province |
| Yes |
| Residential address country |
| Yes |
| Billing / Shipping address line 1 |
| Yes |
| Billing / Shipping address line 2 |
| Yes |
| Billing / Shipping address line 3 (Barangay) |
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| Billing / Shipping address line 4 (Region) |
| Yes |
| Billing / Shipping address postal code |
| Yes |
| Billing / Shipping address city |
| Yes |
| Billing / Shipping address state/province |
| Yes |
| Billing / Shipping address country |
| Yes |
Onboarding Process Restrictions
To ensure a seamless onboarding workflow, pay close attention to the items below:
- Do note as mandated by the license provider, the user will be marked as terminated if below field combinations are duplicated:
Cannot be duplicated:
- First name, Last Name, Date of Birth (combination)
- Email Address - user.email
- Mobile Number - user.mobile
- KYC Identification - Identification.primary.id_number
2. Employer address is mandatory for the following employment types:
Employer address mandatory:
EMPLOYED_REGULAREMPLOYED_CONTRACTUALOFW
3. Details and validation of the employer address
Employer address details:
- Country is mandatory (see Country Enumeration), if Country is Philippines (PHL)
- City and state are mandatory (see City, State Enumeration)
Supported Identity Documents
Below are the supported ID types for customer onboarding and the required document types to be submitted for each ID type to be reliability reviewed and approved.
DISABLED_CERT |
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DRIVERS_ID |
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IMMIGRANT_CERT |
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NATIONAL_ID |
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OFW_ID |
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OWWA_ID |
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PASSPORT |
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POSTAL_ID |
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PRC_ID |
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SENIOR_CITIZEN_CARD |
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SSS |
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UMID |
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Customer Information Update
Information update is supported for Full KYC accounts, with restrictions on fields that can be updated:
Fields that can be updated after KYC approval:
emailmobile_country_codeandmobileaddresses.residentialaddresses.billing
KYC Results
Information and documents submitted on the customer due diligence process are being forwarded and reviewed by our licensing partner.
Depending on the review, a user can be approved for a Full KYC account or will be asked to resubmit documents.
Below are possible scenarios that may require resubmission:
ID submitted has a middle name; the information submitted has same middle name | ✓ | |
ID submitted has no middle name; the information submitted has a middle name | Rejected as an information mismatch | |
ID submitted has a middle name; the information submitted has no middle name | Rejected as incomplete information | |
No middle name in ID, no middle name in information submitted | ✓ |
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