⁍ MatchMove Banking Operating System

Philippines

Understand the specific documentation and data requirements for onboarding individual and business users onto programs issued in the Philippines.

Onboarding Regulatory Requirements

Title

Description

Data Type

Mandatory

`first_name`	Account holder's first name	String (Max 50 characters) Pattern:`^[A-Za-z?\-#!?'()/@.,:&+\s\d]*$`	Yes
`middle_name`	Account holder's middle name	String (Max 50 characters) Pattern:`^[A-Za-z?\-#!?'()/@.,:&+\s\d]*$`	Optional
`last_name`	Account holder's last name	String (Max 50 characters) Pattern:`^[A-Za-z?\-#!?'()/@.,:&+\s\d]*$`	Yes
`suffix`	Account holder's name suffix e.g., Jr., Sr., III, etc.		Yes, if applicable to the user. Else, default to blank.
`email`	Account holder's verified email	Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`mobile_country_code`	Account holder's verified mobile country code	Enumerations (mobile_country_codes) Restricted to +63 for PH	Yes
`mobile`	Account holder's verified mobile		Yes
`gender`	Account holder's gender	Enumerations (genders)	Yes
`identification.primary.id_type`	Account holder's verification document type	Enumerations (id_types)	Yes
`identification.primary.id_number`	Account holder's verification document number	String (Max 20 characters)	Yes
`identification.primary.id_issuance_country`	Account holder's verification document issuance country	Enumerations (countries)	Yes
`mothers_details.maiden_name`	Account holder's mother's maiden name	String (Max 50 characters) Pattern:`^[A-Za-z?\-#!?'()/@.,:&+\s\d]*$`	Yes
`nationality`	Account holder's nationality	Enumerations (nationalities)	Yes
`birth.date`	Account holder's date of birth	ISO 8601 format Pattern:`YYYY-MM-DD`	Yes
`birth.line_1`	Account holder's birth address line 1	String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`birth.line_2`	Account holder's birth address line 2	String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`birth.line_3`	Account holder's birth address line 3	Enumerations (line_3) for PH addresses, otherwise free text or empty String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`birth.line_4`	Account holder's birth address line 4	Enumerations (line_4) for PH addresses, otherwise free text or empty Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`birth.postal`	Account holder's birth address postal code	Enumerations (postal_code) when applicable; otherwise, free text. Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`birth.city`	Account holder's birth address city	Enumerations (city) when applicable; otherwise, free text. Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`birth.state`	Account holder's birth address state/province	Enumerations (state_province) when applicable; otherwise, free text. Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`birth.country`	Account holder's birth address country	Enumerations (countries)	Yes
`main_income_source`	Account holder's income source	Enumerations (main_income_source)	Yes
`employment_type`	Account holder's employment type	Enumerations (employment_type)	Yes
`employment_details.business_trading_name`	Account holder's employer/business name	String (Max 50 characters) Pattern:`^[A-Za-z?\-#!?'()/@.,:&+\s\d]*$`	if employment type is OFW, EMPLOYED_REGULAR, EMPLOYED_CONTRACTUAL, below will be required
`employment_details.business_address.line_1`	Employer/business address line 1	String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required
`employment_details.business_address.line_2`	Employer/business address line 2	String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required
`employment_details.business_address.line_3`	Employer/business address line 3 (Barangay)	Enumerations (line_3) String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Optional
`employment_details.business_address.line_4`	Employer/business address line 4 (Region)	Enumerations (line_4) String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required
`employment_details.business_address.postal_code`	Employer/business address postal code	Enumerations (postal_code) when applicable; otherwise, free text Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required
`employment_details.business_address.city`	Employer/business address city	String (Max 20 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required
`employment_details.business_address.state`	Employer/business address state/province	String (Max 20 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required
`employment_details.business_address.country`	Employer/business address country	Enumerations (countries)	if employment type is OFW, EMPLOYED_REGULAR,EMPLOYED_CONTRACTUAL, below will be required
`addresses.residential.line_1`	Residential address line 1	String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.residential.line_2`	Residential address line 2	String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.residential.line_3`	Residential address line 3 (Barangay)	Enumerations (line_3) String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Optional
`addresses.residential.line_4`	Residential address line 4 (Region)	Enumerations (line_4) String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.residential.postal_code`	Residential address postal code	Enumerations (postal_code) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.residential.city`	Residential address city	Enumerations (city) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.residential.state`	Residential address state/province	Enumerations (state_province) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.residential.country`	Residential address country	Enumerations (countries)	Yes
`addresses.billing.line_1`	Billing / Shipping address line 1	String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.billing.line_2`	Billing / Shipping address line 2	String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.billing.line_3`	Billing / Shipping address line 3 (Barangay)	Enumerations (line_3) String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`
`addresses.billing.line_4`	Billing / Shipping address line 4 (Region)	Enumerations (line_4) String (Max 35 characters) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.billing.postal_code`	Billing / Shipping address postal code	Enumerations (postal_code) when applicable; otherwise, free text Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.billing.city`	Billing / Shipping address city	Enumerations (city) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.billing.state`	Billing / Shipping address state/province	Enumerations (state_province) Pattern:`^[#.0-9a-zA-Z\\s,\\/\\-_:+?')(@#!&]+$`	Yes
`addresses.billing.country`	Billing / Shipping address country	Enumerations (countries)	Yes

Onboarding Process Restrictions

To ensure a seamless onboarding workflow, pay close attention to the items below:

Do note as mandated by the license provider, the user will be marked as terminated if below field combinations are duplicated:

Cannot be duplicated:

First name, Last Name, Date of Birth (combination)
Email Address - user.email
Mobile Number - user.mobile
KYC Identification - Identification.primary.id_number

2. Employer address is mandatory for the following employment types:

Employer address mandatory:

EMPLOYED_REGULAR
EMPLOYED_CONTRACTUAL
OFW

3. Details and validation of the employer address

Employer address details:

Country is mandatory (see Country Enumeration), if Country is Philippines (PHL)
City and state are mandatory (see City, State Enumeration)

Supported Identity Documents

Below are the supported ID types for customer onboarding and the required document types to be submitted for each ID type to be reliability reviewed and approved.

Identification Type

Supporting Images

Document Type

DISABLED_CERT	signed front id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
DRIVERS_ID	signed front id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
IMMIGRANT_CERT	signed front id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
NATIONAL_ID	front of id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
OFW_ID	front of id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
OWWA_ID	signed front id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
PASSPORT	photo page passport	front_of_id_document
	signed page 2	back_of_id_document
	selfie	selfie
POSTAL_ID	signed front id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
PRC_ID	front of id	front_of_id_document
	signed back id	back_of_id_document
	selfie	selfie
SENIOR_CITIZEN_CARD	signed front id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
SSS	signed front id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie
UMID	signed front id	front_of_id_document
	back of id	back_of_id_document
	selfie	selfie

Customer Information Update

Information update is supported for Full KYC accounts, with restrictions on fields that can be updated:

Fields that can be updated after KYC approval:

email
mobile_country_code and mobile
addresses.residential
addresses.billing

KYC Results

Information and documents submitted on the customer due diligence process are being forwarded and reviewed by our licensing partner.

Depending on the review, a user can be approved for a Full KYC account or will be asked to resubmit documents.

Below are possible scenarios that may require resubmission:

Scenario

Description

Remarks

ID submitted has a middle name; the information submitted has same middle name	✓
ID submitted has no middle name; the information submitted has a middle name		Rejected as an information mismatch
ID submitted has a middle name; the information submitted has no middle name		Rejected as incomplete information
No middle name in ID, no middle name in information submitted	✓

Sections

Philippines

Onboarding Regulatory Requirements

Onboarding Process Restrictions

Supported Identity Documents

Customer Information Update

KYC Results

Related Links

On this page

Sections

Philippines

Onboarding Regulatory Requirements

Onboarding Process Restrictions

Supported Identity Documents

Customer Information Update

KYC Results

Related Links

On this page

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